FAQs
General FAQs
1. Is your website secure for online shopping?
Yes, our website is fully secure. We use advanced security measures to protect your information from any potential misuse or alteration. Financial information is encrypted using SSL technology, and we do not store personal credit card details on our servers.
2. Can I request samples of seeds before making a purchase?
Unfortunately, we do not provide seed samples. If you have any questions or need guidance before purchasing, feel free to contact us—we’re happy to assist.
3. Can I request a catalog or brochure of available seeds?
Yes, you can download our seed brochures. Please click here to access them.
4. Can I request specific seed varieties not listed on your website?
Yes, please email us the details of the seed variety you’re looking for, and we’ll do our best to source it for you.
5. Is there a minimum order size?
The minimum order size is 1 packet.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled before they are shipped. Once shipped, changes or cancellations are no longer possible.
7. What is your return policy?
All seed sales are final due to the perishable nature of seeds. If you are dissatisfied, please contact us with your concerns, and we will address the issue promptly.
8. What is the cancellation policy?
For express orders, cancellations must be requested within 12 hours of placement. Once dispatched, cancellations become difficult.
If a product is out of stock, a full refund will be issued within 7–10 business days. A unique reference ID will be provided for refund tracking.
Product Information FAQs
1. What should I do if I have questions about seed germination or planting?
Germination and planting details are available on the respective seed’s webpage.
2. Do you have recommendations for seed storage?
For best results, we recommend sowing the seeds soon after receiving your order.
3. Are your seeds treated with chemicals or pesticides?
No, all Seeds Cart products are untreated and natural.
4. Are your seeds genetically modified (GMOs)?
No, all our seeds are non-GMO, open-pollinated, and naturally collected.
5. Does Seeds Cart offer guarantees on seed viability?
Our seeds are sourced from the latest harvests, and viability information is provided on the website.
6. What is the shelf life of your seeds?
Shelf life varies by seed type. Details are available on the respective seed’s webpage.
7. Do you provide planting or cultivation guides for your seeds?
Yes, detailed planting guides are available on the website for each seed type.
Order Support FAQs
1. How can I track my order?
Once your order is shipped, you will receive an email with a tracking ID. Use this ID on our Order Tracking Page.
2. How do I contact customer support for order assistance?
For assistance, email us at support@seedscart.in with your order number and issue in the subject line.
3. What should I do if my order is damaged?
If your order arrives damaged, email us immediately with photos of the items. We will arrange a replacement or refund.
4. What should I do if an item is missing from my order?
Contact us with your order details, and we will resolve the issue promptly.
Shipping FAQs
1. Do you ship seeds internationally?
Currently, we only ship within India.
2. How long does it take to receive an order?
Delivery typically takes 7–10 days, depending on your location.
3. Can I request expedited shipping?
Yes, expedited shipping is available during checkout.
4. Which carriers do you use for shipping?
We use trusted local carriers to ensure timely and safe delivery.
5. What are the shipping costs?
Shipping costs are calculated based on your delivery address and are displayed at checkout.
